Customer Service Specialist
#REQ0013795
Position: Customer Specialist
Location: Nitra (Slovakia)
The Role
As a Customer Specialist, you'll be the front line for customer inquiries, managing orders, and enhancing sales alongside our customer managers. You'll handle everything from answering queries and resolving complaints to providing quotes and ensuring seamless order processing. Your role will also involve participating in customer visits, events, and offering e-commerce training.
- Provide comprehensive telephone support and service, addressing non-technical questions and concerns.
- Actively nurture and strengthen customer relationships to drive satisfaction and loyalty.
- Execute sales strategies effectively through proactive telephone engagement.
- Collaborate closely with Account Managers to ensure a unified approach to customer management.
- Contribute to internal sales processes such as inquiries, quotes, and follow-ups.
- Collaborate with colleagues in developing business, process and tools in order to increase our efficiency and quality in customer service across SEE countries.
Who are you
- Ideally educated in a commercial or technical field.
- A strong customer service orientation with previous experience in internal sales.
- Excellent time management, communication, and negotiation skills.
- Proficiency in computer applications (Outlook, Word, Excel) and ideally CRM software.
- Fluent in Slovakian and English.
What do we offer
Join a Market Leader: Be a part of Kramp, the leading supplier of agricultural spare parts, where innovation and customer satisfaction are at the forefront.
Supportive Team Environment: Work alongside a supportive and humorous team that will assist you in navigating the daily challenges.
Innovative Growth Company: Benefit from working in a forward-thinking company with a strong digitalization strategy, leading the way in the agricultural sector.
Competitive Compensation: Enjoy a competitive salary package complete with attractive benefits.
Work-Life Balance: Take advantage of flexible working arrangements to balance your professional and personal life.
Continuous Learning: Access top-notch training opportunities to enhance your skills and career development.
Contact
Do you have a question about this role? Please do not hesitate to contact Andreea Chitaru (HR Business Partner) or Patrycja Bak (Talent Acquisition Specialist).
E: andreea.chitaru@kramp.com or patrycja.bak@kramp.com.
About us
Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional, and involved. We speak our customers’ language, understand their challenges, and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.
Working at Kramp means:
… you belong here! Being part of our open business community
… your work makes a difference! Have an impact on what matters
… you will develop and realize! Learn and realize your potential